Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return the item unused, in original condition within 7 days of receiving it and you will get a full refund provided the item is received in good condition / not damaged.
Attars & Perfumes
To safeguard personal hygiene and protect against fraud / malpractice our Attars and Perfummes are non-refundable once delivered.
While we try to ensure all of the orders are delivered within the stipulated time frames, they are ever change in circumstances in the world that at times delay the orders. Please contact us and the circumstances around delay of each order will dictate the eligibility of a partial or full refund.
If the items received are damaged, please send us a proof / photographs of the items in couriers’ packaging conditions within 48 hours of receiving the parcel. We will replace the order as long as it has not been tampered (worn, washed, cleaned, etc.)
If your custom tailored / custom designed item was not timely delivered, it is not entitled to a refund, however we may compensate you with a partial credit voucher as a goodwill gesture.
Email us at [email protected] with Subject as “Return – Order Number” (Example: Return – 2001234)
Tell us the details of the return items.
We will approve your refund and provide you a quotation of return cost using our courier partner DHL
Choose Pickup from our DHL Account (We will Email AWB pdf to print and give to courier, The cost will be deducted from the refund amount)
Send the items via your own Shipping method. (Must be Tracked with Proof of Delivery)
Receive the Parcel and Inspect the Items
Refund Processed
Original Shipping Fees paid with the order is NOT refundable.
Refund issued to same method of Payment within 5 business days.
Please note, it can take up to 21 working days for refund to appear in your bank or credit card statement. So, be patient and check with your bank / credit card provider once the refund is issued from our end.
Discount (Coupons / Credit Notes)
If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.
Only the original amount paid for the specific returned item minus all credit notes, shipping cost and coupon will be returned.
If any promotional items that as freebie/giveaway with the returned item, they must also be returned to receive full refund for the item.
Contact us at [email protected] for questions related to refunds and returns.
